manado FAQ

No. We at manado allow one account per person. If you open multiple accounts using the same email, phone number, or government ID, we will detect this during KYC verification and close the duplicate accounts. Your balance may be forfeited if we find duplicate accounts. If you have forgotten your password or lost access to your account, contact our support team to recover it rather than opening a new account. We can help you reset your credentials within one business day.

Opening an account on manado takes three steps. First, provide your email, username, password, and mobile number on our registration form. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a photo of your government ID (passport, national ID, or driver's license) and a selfie holding your ID. Our team reviews your documents within 2–4 hours. Once approved, your account is active and you can deposit and place bets. If your documents are unclear or incomplete, we will ask you to resubmit. You can check your verification status in your account settings at any time.

Deposits via local payment, online payment, or e-wallet are instant. Log into your manado account, go to Deposit, select your payment method, and enter the amount. You will be redirected to the app or web interface of your chosen wallet. Confirm the payment in your wallet, and the funds appear in your manado account immediately. No additional fees are charged by manado. If your wallet declines the transaction, check your balance and contact your wallet provider. We at manado do not store your wallet credentials—each transaction is processed directly between you and your payment provider. Deposits are available 24/7, including during Idul Fitri and other holidays.

Yes. We at manado accept bank transfers from mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, log into your account, select Bank Transfer, and choose your bank. We will generate a unique virtual account number for you. Transfer the amount from your bank account to that virtual account number. The funds arrive in your manado account within 1–2 hours during business hours, or within 4 hours outside business hours. Keep your virtual account number safe—do not share it with others. Each transfer is tied to your account and cannot be reversed once sent. If you transfer to the wrong account by mistake, contact our support team immediately.

We at manado cover major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and La Liga. We also offer live betting on international tournaments during their seasons. Our sportsbook includes match outcomes, over/under goals, handicap bets, and player performance markets. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also list esports markets for Mobile Legends, Free Fire, and PUBG Mobile during major tournaments. Check the Games section in your account to see the full current list of available markets.

We at manado reward active users through our loyalty tier programme. As you place bets and make deposits, you earn points. Points accumulate toward higher tiers—Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as faster withdrawal processing, higher account preferences, and exclusive promotions. Your tier status is displayed in your account dashboard. Tier progress resets annually. You can view your current points and tier benefits in the Loyalty section of your account. Tier benefits are subject to our terms and may change. Contact our support team if you have questions about your tier status or eligibility.

We at manado provide several account-control tools in your Settings. You can update your email, phone number, and password at any time. You can view your full transaction history, including deposits, withdrawals, and bets placed. You can download statements for your records. You can also manage notification preferences—choose whether to receive email or push notifications about account activity. If you suspect unauthorized access, change your password immediately and contact our support team. We can review your account activity and help you secure it. Account recovery typically takes 1–2 business days.

Our manado support team handles English and Indonesian. You can contact us via email or in-app messaging in either language. We aim to respond to all inquiries within one business day. For urgent issues, use the in-app chat feature during business hours—our team typically responds within 2–4 hours. If you are in Jakarta, Surabaya, Bandung, or Medan, you can also reach us through regional support channels listed in your account. We do not offer phone support at this time. All support interactions are logged in your account for your records.