manadoTerms of Use

We at manado set out these terms to explain how our platform operates, what we expect from account holders, and how disputes are resolved. By opening an account on manado, you agree to these terms. Our service is available only where local law permits—you are responsible for verifying that access and use comply with your jurisdiction's regulations.

These terms cover account opening, deposits and withdrawals, game rules, bonus conditions, and dispute resolution. We update our terms periodically to reflect changes in our service or legal requirements. When we make material changes, we notify you via email or in-app message. Your continued use of manado after notification means you accept the updated terms.

If you have questions about these terms or how they apply to your account, contact our support team via email or in-app messaging. We are available during business hours to clarify any policy or help resolve disputes.

Account opening and eligibility on manado

To open an account on manado, you must be of legal age in your jurisdiction and not prohibited by law from using our service. We require you to provide accurate personal information during registration—your full name, email address, phone number, and a government ID photo for verification. We use this information to comply with anti-money-laundering regulations and to prevent fraud. If you provide false information, we may suspend or close your account without refund.

Our manado account verification process typically takes 1 business day. We review your ID photo to confirm your identity and address. Once verified, you can deposit and withdraw. If we cannot verify your identity, we notify you and may ask for additional documents. If verification fails after 3 attempts, we close your account and return any funds to your registered payment method.

You are responsible for keeping your manado login credentials secure. Do not share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We can reset your password via a one-time code sent to your registered email. We are not liable for losses resulting from unauthorized access if you failed to protect your password.

Deposits, withdrawals, and our manado payment policy

We at manado accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately or within a few hours depending on your payment provider. We do not charge deposit fees on manado, though your bank or wallet may apply their own handling fees. You are responsible for ensuring you have sufficient funds in your payment account before initiating a deposit.

Withdrawals on manado are processed after verification review. Our team checks that your withdrawal request complies with your account history and KYC documentation. This typically takes a few hours during business hours. Once approved, funds transfer to your registered payment method. We do not charge withdrawal fees on manado, though your bank or wallet may apply their own handling fees. Withdrawal requests made outside business hours are processed the next business day.

Game rules and settlement on manado

On manado, all games settle in real time. When you place a bet on Liga 1, Piala AFF, or other football tournaments, the outcome is determined by the official match result. When you spin a slot like Aviator or Sweet Bonanza, the result is determined by our random number generator and settles instantly. When you play live baccarat or other live-dealer games, the outcome is determined by the live dealer's actions and settles immediately.

We at manado do not guarantee any outcome or payout. All games carry risk. Your stake may be lost. We reserve the right to void any bet if we detect fraud, system error, or violation of these terms. If a bet is voided, we refund your stake to your manado account balance. Voided bets are logged in your transaction history with a reason code.

Bonus terms on manado

We at manado may offer promotional bonuses to new or existing account holders. Any bonus offer comes with specific terms—a minimum deposit amount, a playthrough requirement, or game restrictions. We communicate bonus terms clearly when you claim a bonus. If you do not meet the playthrough requirement within the specified timeframe, the bonus expires and is removed from your account. Bonus funds cannot be withdrawn as cash; they can only be used to place bets.

We reserve the right to modify or cancel bonus offers at any time. If you abuse a bonus—for example, by placing bets designed to guarantee a profit regardless of outcome—we may forfeit the bonus and any winnings derived from it. Bonus abuse is logged in your account, and repeated abuse may result in account suspension.

On manado, we enforce these terms fairly and transparently. Every account action is logged, and every dispute is reviewed by our team.

Dispute resolution and our manado support process

If you believe there is an error in your manado account—a missing deposit, an incorrect payout, or unauthorized activity—contact our support team immediately. We investigate disputes within 2–3 business days. We review your transaction history, payment records, and game logs to determine what happened. Once we complete our investigation, we notify you of the outcome and any corrective action we take.

If you are not satisfied with our resolution, you may escalate your dispute to our compliance team. We review escalations within 5 business days. Our decision is final. We do not offer further appeals beyond this process. All disputes must be raised within 30 days of the incident; disputes raised after 30 days are not reviewed.

Account suspension and closure on manado

We at manado reserve the right to suspend or close your account if you violate these terms, engage in fraud, or breach applicable law. Reasons for suspension include providing false information, attempting to manipulate game outcomes, using multiple accounts to abuse bonuses, or engaging in money laundering. If we suspend your account, we notify you of the reason and the duration of the suspension. If we close your account, we return any remaining balance to your registered payment method within 5 business days.

If your account is suspended or closed, you may not open a new account on manado. Attempting to circumvent a suspension or closure by using a different identity or payment method is prohibited and may result in legal action.

Jurisdiction and liability on manado

Our manado services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of manado comply with your jurisdiction's law. If you access manado from a prohibited jurisdiction, we may suspend or close your account without refund.

These terms are governed by the laws applicable in the jurisdiction where manado operates. Any legal action or dispute arising from these terms must be brought in the courts of that jurisdiction. You agree to submit to the exclusive jurisdiction of those courts and waive any objection to venue or inconvenient forum.

If you have questions about these terms or need clarification on any policy, contact our support team. We are available via email and in-app messaging during business hours. Our team can explain how these terms apply to your account and help resolve any concerns you have about your use of manado.